Refund & Cancellation Policy

We want every family to feel confident about working with us. This policy explains how cancellations, rescheduling and refunds work at Future Elevators.

1. Free initial consultation

The introductory 20-minute consultation is complimentary and can be rescheduled or cancelled without any charge.

2. Rescheduling paid sessions

Paid one-to-one counselling sessions can be rescheduled free of charge if you inform us at least 24 hours in advance. Within 24 hours, one reschedule is allowed at no cost; subsequent reschedules may attract a fee of up to 25% of the session cost.

3. Cancellations

• Cancellation more than 48 hours before the session — full refund.
• Cancellation between 24–48 hours before the session — 50% refund.
• Cancellation within 24 hours or no-show — no refund.

4. Assessments & reports

Once a psychometric assessment has been administered or a Career Intelligence Report has been generated, that portion of the fee is non-refundable, as significant work has already been carried out.

5. Bundled packages

For multi-service bundles (assessments + counselling + roadmap), refunds are calculated on the value of services already delivered. Any remaining services can be refunded or credited to your account.

6. Refund timelines

Approved refunds are processed within 7–10 business days to the original mode of payment.

7. Contact

For refund or rescheduling requests, email hello@futureelevators.in with your booking reference.